Refund & Return Policy
PhantomPocket
Refund & Return Policy
Last Updated: June 9, 2025
We stand behind every PhantomPocket. If something isn't right, we'll make it right — no hassle.
Return Window
You have 30 days from the date of delivery to request a return or exchange. After 30 days, we are unable to accept returns unless the item arrived damaged or defective.
Eligibility
To be eligible for a return, your item must meet the following conditions:
- Unused and unworn
- In its original packaging with all included materials
- Not marked as final sale at the time of purchase
Items that show signs of use, washing, or damage caused after delivery are not eligible for a return.
How to Start a Return
- Contact us at support@phantompocket.comwith your order number and the reason for your return.
- We'll respond within 1–2 business days with return instructions and a return address.
- Ship the item back using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the return is due to our error.
- Refund issued to your original payment method within 5–10 business days of us receiving and inspecting the item.
Exchanges
If you'd like to exchange your item, follow the same return process and note that you'd like an exchange in your message. We'll ship the replacement once we've received the original item.
Damaged or Defective Items
If your order arrived damaged or defective, please contact us within 7 days of delivery at support@phantompocket.com with your order number and a photo of the issue. We'll send a replacement or issue a full refund at no cost to you — no need to return the item.
Wrong Item Received
If we sent the wrong item, contact us and we'll cover return shipping and send the correct item right away.
Refund Timeline
- Refunds are processed within 5–10 business days after we receive and inspect your return
- Refunds are issued to the original payment method
- Original shipping charges are non-refundable unless the return is due to our error
- If you paid with a credit card, your bank may take additional time to post the refund
Non-Returnable Items
- Items marked as final sale
- Items returned after the 30-day window
- Items that have been used, washed, or damaged after delivery
Questions?
We're happy to help. Reach out anytime at support@phantompocket.com we'll get back to you within 1–2 business days.